Shipping & Delivery
LaTèla ("we" and "us") is the operator of (https://www.latelany.com) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
1. General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
2. Shipping
2.1 Shipping Cost
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.
This price will be the final price for shipping cost to the customer.
2.2 How Will My Order Be Shipped? (USA orders)
Your order will be processed in 1-2 business days and ship via USPS Priority mail. It will arrive in approximately 1-3 business days (Hawaii, Alaska & Puerto Rico may experience longer transit times). LaTèla does not ship to freight forwarding companies or export agents.
2.3 How Long Will It Take To Ship? (USA orders)
Your order will arrive approximately 1-3 business days from the date of processing (Hawaii, Alaska & Puerto Rico may experience longer transit times). All orders, placed after noon EST will be processed the following business day despite the shipping method. We can only process and ship orders Monday through Friday, excluding holidays. Please allow up to 2 business days for your order to ship.
2.4 Does LaTèla Ship Internationally?
LaTèla is currently shipping outside the US. We offer shipping internationally, and duties and taxes will be pre-paid and collected during checkout.
For all international orders, shipping is calculated at checkout.
Orders are typically processed in 1-2 business days and should arrive within 1-6 business days. Note that while these estimated times reflect the vast majority of shipments, due to uncontrollable local customs clearance processes and inspections, these estimated times could take longer. You pay guaranteed landed costs at checkout; no additional fees are due upon delivery. Subject to local clearance procedures. Package is traceable and your shipping confirmation will include tracking information. Please allow 48 hours for tracking information to update once you receive a tracking number. Local carriers will do the final delivery. If you have additional questions, please contact customer service at info@latelany.com .
3. Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
4. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
5. Duties and Taxes
5.1 Sales Tax
We are required by law to collect state sales tax on orders being shipped to New York. Sales tax will be assessed on the total purchase, excluding shipping. Sales tax charges are based upon the state where your order is being shipped. All applicable state and local sales taxes will be calculated during the checkout process.
5.2 Duties and Taxes
Import duties and taxes for international shipments will be pre-paid, without any additional fees to be paid by customer upon arrival in destination country.
6. Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
7. Payment Methods
7.1 What Credit Cards Do You Accept
We accept American Express, Visa, Mastercard, and Discover. We also accept Apple Pay when applicable.
8. Customer Service
For all customer service enquiries, please email us at Info@latelany.com
